Cancellations, Returns, Exchanges and Refunds

Order Cancellations

Orders can be cancelled in accordance with your consumer rights prior to shipping of your order. If your order has already been shipped, please see our returns policy below.

If you wish to cancel your order, please contact us with your name and order number advising us that you would like to cancel it. Please be advised that orders are subject to a 5% cancellation fee so please choose carefully before purchasing and take note of whether or not the product is out of stock and may have a wait time on it.

Change of mind returns

Return products within 14 days*.

If you wish to return an item because you have changed your mind about your purchase, Skate-Parts.Com will offer you a store credit or refund provided that:

• You return the item within 14 days of your order being shipped;
• You produce your original Skate-Parts.Com invoice/proof of purchase at the time you return the item
• The item has not been used, including:
  • It is in its original packaging;
  • It is unworn, unopened, unused and in its original condition;
  • Any and all accessories are unopened and unused.
  • The product is not one on which a change of mind return is not available (see below).
• Shipping back to Skate-Parts.Com is at your expense.
• Shipping is non-refundable and non-exchangeable, in the case of free shipping, the original shipment cost will be deducted from the value of your refund or store credit (eg if your purchase was $100 with free shipping and our shipping cost was $10, then you would be eligible for a $90 refund or store credit at our discretion).

If these requirements are not satisfied Skate-Parts.Com reserves the right not to offer an exchange voucher or refund for change of mind returns. Shipping is non-refundable.

*Goods on which a change of mind return is not available

Skate-Parts.Com cannot accept the return of items from the following categories under the change of mind returns policy under any circumstances:

• Orders over the value of $1,000 (including GST)
• DVDs
• Products that have been supplied on “special request” or by "special order".

These products can still be returned if they are faulty or do not match the sample or description.

Other returns

Skate-Parts.Com will accept product returns and provide you with an exchange, refund or repair where:

• The product is faulty or is not of saleable quality on arrival, or
• The product is not fit for its intended purpose, or
• The product does not match the sample or our description, or
• The product is unused and meets the requirements for a change of mind return; and
• you can present your Skate-Parts.Com invoice or other adequate proof of purchase.

Please note, in some cases Skate-Parts.Com may elect to return the product to an authorised repair agent, to the distributor, or to the manufacturer to determine the nature of the problem. If the product is determined to be faulty, not of saleable quality, not fit for purpose or not matching a description, Skate-Parts.Com will offer a repair, exchange or refund at our discretion. The costs of returning a product that is found not to be faulty are your own.

If you cannot present your Skate-Parts.Com invoice or other acceptable proof of purchase Skate-Parts.Com reserves the right not to offer a refund or exchange.

Where you seek a refund for any item that was purchased as part of a 'deal','kit' or 'package', Skate-Parts.Com may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.

Skate-Parts.Com reserves the right to:

Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused. Please note:

• Your original Skate-Parts.Com invoice is the best form of proof of purchase
• Refunds will be issued using your original payment method where possible
• Refunds will not be provided for the purchase of gift cards. Gift cards are not redeemable for cash.
• Please return any accessories, tags and/or manuals supplied with product

Our aim is to help and be as fair and reasonable as possible.