Orders can be cancelled in accordance with your consumer rights prior to shipping of your order. If your order has already been shipped, please see our returns policy below.
If you wish to cancel your order, please contact us with your name and order number advising us that you would like to cancel it. Please be advised that orders are subject to a 5% cancellation fee so please choose carefully before purchasing and take note of whether or not the product is out of stock and may have a wait time on it.
If you wish to return an item because you have changed your mind about your purchase, Skate-Parts.Com will offer you a store credit or refund provided that:
If these requirements are not satisfied Skate-Parts.Com reserves the right not to offer an exchange voucher or refund for change of mind returns. Shipping is non-refundable.
These products can still be returned if they are faulty or do not match the sample or description.
Skate-Parts.Com will accept product returns and provide you with an exchange, refund or repair where:
Please note, in some cases Skate-Parts.Com may elect to return the product to an authorised repair agent, to the distributor, or to the manufacturer to determine the nature of the problem. If the product is determined to be faulty, not of saleable quality, not fit for purpose or not matching a description, Skate-Parts.Com will offer a repair, exchange or refund at our discretion. The costs of returning a product that is found not to be faulty are your own.
If you cannot present your Skate-Parts.Com invoice or other acceptable proof of purchase Skate-Parts.Com reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of a 'deal','kit' or 'package', Skate-Parts.Com may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused. Please note:
Our aim is to help and be as fair and reasonable as possible.
Skateboard decks and completes are NOT guaranteed against breakage.
Skateboard decks and completes should not break if you are just riding along normally.
There is a risk of breakage if you attempt tricks and stunts. Returns, exchanges and refunds are NOT available on decks that have been broken as a result of attempting tricks and stunts.
If you are not prepared to take this risk, do not buy a skateboard deck.